No sé si muchos de mis lectores habrán leido sobre una línea aerea norteamericana que se considera el paradigma de la excelencia: Southwest Airlines. Acabo de leer un artículo en Bloomberg que se refiere con admiración a dicha línea aerea. Recojo un extracto de las palabras del periodista que lo resumen todo:
“The airline is known for its simple and incredibly efficient approach to operations. Its fleet is dominated by a single type of aircraft, the Boeing 737. Employees manage to turn around planes amazingly quickly between flights, thereby minimizing downtime. And somehow they’re capable of getting even fully booked flights boarded faster than their competitors, even though they don’t pre-assign seats (a feat that I am still trying to figure out).”
No sé a ti, querido lector, pero a mi siempre que regocija ver ejemplos de excelencia en la gestión empresarial. Hacen un mundo mejor.
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